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FAQs

• How much is shipping?

$3 Flat Rate - US

$8 Flat Rate - International 

5 or more - FREE SHIPPING - Domestic & International

• How do I track my package?

Some orders may be tracked online at Order Tracker or you may contact support@biggerbrightersmiles.com for more information.

• How long does it take for an order to arrive?

After an order has been placed, it is shipped within 1-2 days. After it is shipped, most orders will arrive within 3-5 business days for orders within US. In some cases it may take longer, depending on where it is shipped to. For International orders, the average time is 7-10 business days. In some cases it may take up to 21 business days. 

• What if I Ordered and want to Cancel it?

You have 8 hours to cancel your order before we send it to our processing/shipping department. If the item has not been sent yet, we will offer you the FULL refund, however if you cancel after 8 hours, we will refund you your purchase minus the shipping charge after we receive the item back. Please always email support@biggerbrightersmiles.com for any questions about your orders. Our support team is here to help!

• Why is this product cheaper on Amazon or eBay? 

Beware of this product being sold on Amazon or eBay. Majority of the product sold on there are counterfeit and/or expired and does NOT have any guarantees. The manufacturer of the product strictly prohibits sales on Amazon and eBay so the products being sold on there are NOT authorized by the manufacturer. Products sold on here offer a 100% Guarantee. For $1-$2+ difference in price, it is not worth it to risk something that will be going into your mouth. We Guarantee 100% the product sold on here is direct from the manufacturer and 100% Authentic. 

• What size is a tube and How long does a tube last? 

1 tube is 4 oz and it is recommended to brush twice per day. A tube typically lasts for 1 month, depending on how many people are sharing a tube. 

• Is this safe for children? 

Children 2+ years of age may use this. It is safe for daily use. We recommend that you consult with your dentist if you have any concerns. 

• Why is there Fluoride in this toothpaste? 

Fluoride is used for Anti-cavity. For more info on the myths and facts about Fluoride, pls visit: www.ilikemyteeth.org/fluoridation/fluoride-myths-facts/